Product Support Doesn’t End at Delivery
Posted on January 12, 2026
In packaging, the sale is often treated as the finish line. At Cadillac Products Packaging Company, we see it as the starting point.
Recently, one of our customers faced a significant challenge when their film supply was offshored to Asia. This shift caused minimum order quantities to triple, dramatically increasing their annual volume requirements, cash flow, and complicating inventory management, delivery, and lead times. At the same time, the product itself presented unique demands—it was highly viscous and contained active ingredients that required a high-strength seal with excellent barrier protection.
Our team went to work identifying a solution that addressed both the product and operational challenges. Cadillac Products Packaging Company was able to supply material that was:
- Produced and sourced domestically
- Available in smaller volumes that allowed for better inventory control and cash management
- Capable of improved sealing performance with enhanced barrier properties
With the material selected and a ramp-up order delivered, everything appeared to be on track. However, once filling began, the customer encountered an unexpected issue – their specialized filling equipment required adjustments, and despite repeated attempts, the equipment manufacturer was unable to provide adequate technical support.
When we learned about the situation, we didn’t wait.
The very next day, we dispatched a team of experienced technicians to the customer’s facility to assess the issue firsthand and provide solutions. After evaluating the equipment and process, our team was able to recommend specific tweaks and adjustments that allowed the customer to resume filling and get product back into the pipeline quickly.
The immediate support was appreciated, but we didn’t stop there.
Following the visit, the customer received a documented report detailing how the equipment was set up, what changes were made, and additional actions that could be taken to reduce costs while improving overall efficiency. What started as a packaging material solution evolved into a deeper operational partnership.
Sales are great when you’re seeking a customer. Trust is better when you have a partner.
At Cadillac Products Packaging Company, we bring the full package from R&D and material sourcing to post-delivery technical support. We don’t walk away once the product ships. We stay engaged because long-term success is built on reliability, responsiveness, and standing by our customers every step of the way.
Our success is measured by our customers’ success!
To learn more about our capabilities, markets, and how we can help:
📞 Contact Cadillac Products Packaging Company at 800-837-0055,
📧 email us at contactus@cadprod.com or visit our 🌐website at www.cadprod.com